Details of Services:

Administrative

Marketing

Operational

Clinical

  Services offered to IT and Healthcare IT entities

We offer to you a Services and Support Agency in Pune, India that would represent our staff to your clients as your staff and carry out almost all activities that you desire from  our branch office. Our USP is to not just represent you for routine clerical matters but also support you in marketing, implementation and client support activities. This is a local government-friendly 'Reverse BPO' that is a win-win, for you and your clients. The basic monthly membership will generally be adequate for most requirements; however you can easily buy extra hours of services in case you need to expand activities rapidly. Over and above this, a bouquet of  premium services offered (our USP) can be hand picked whenever you want, as per your requirement, in some cases with as less as a 48 hour notice.

 The pricing policy is extremely transparent and you are charged only for the services you use, whether it is used once a day or once a year! Here is an example, imagine an important presentation that has to be done at short notice, but perhaps just 2 to 4 times a year – why be on tenterhooks and maintain an office the whole year when we can do it for you, when ever you want it and you pay only for the actual hours spent for the activity!

 Headed by a Healthcare Informatician, administrator and clinician with more than 25 years of experience and  a professional support staff we will represent and support you in the following (Basic and premium services):  

• Be a representative of your products
• Make presentations and carry out meetings on behalf of your company
• Meet with clients in Pune, Mumbai and other cities in India to deliver your sales pitch
• Carry out demos of your product at our office or at the client's place
• Discuss and negotiate with the client as per your laid down parameters
• Carry out local support
• Set up and demonstrate your products at  Trade Fairs, meetings, symposiums, etc.
• Carry out other functionality as required by you/your company.

 Details of our Services 

• Administrative and Marketing:
  • Be a representative of  your products
    • We will maintain for you, a reasonable number of hard copy brochures, documents, demos, presentations and other marketing material that you provide to us, to hand over to prospective clients that approach us or sent to us by you. This would be done strictly as per instructions provided by you.  If the product is  hardware based we will maintain a sample (size restrictions apply) provided by you for authorized walk-In clients to see/test. Details/feedback of the client will be emailed back to you in a format supplied by you.
    • Provide an impressive Plaque at the office reception with your Logo and company address in Pune. This address can be used on all your office stationery.
    • Provide in the office your own Local telephone number which will be  answered professionally in your company name. Messages will be accepted and sent to you via email. This telephone number can be used on all your office stationery.
    • New callers get a better first impression. New callers will assume that you conduct business with the same professionalism that you answer their first call. They're judging you, so don't damage your reputation by using less-than-perfect solutions!  
    • People will prefer to do business with you because you are easier to contact and do business with. 
    • All this means more sales. Unlike other less-than-perfect solutions which drive sales leads away, a human answering your clients allows you to fully capitalise on sales leads generated by your advertising, leading to increased sales closure and therefore increased profitability.
    • Use your designated company emails for the Pune office to receive emails and forward them to you for actioning.
    • Replies received by email can be, if required by you, printed in hard copies and posted to Indian addresses. The letters can be signed by our manager if so instructed and authorized by you.
    • Our manager will carry and distribute your business card (provided by you) showing him as your official representative. The designation will be decided by you.
    • Your company's Postal mail received at our address will be scanned and emailed to you for action.
• Make presentations and carry out meetings on behalf of your company
  • A senior resource will meet with and make presentations to clients that you have asked to visit at our office. Depending on the size of the group an appropriate conference room will be properly labeled with your company logo and used. The meeting will be carried out as per your instructions and where necessary a TCon would be arranged. On close of the meeting you will be provide a MOM and our impressions of the client meeting.
• Meet with clients in Pune and other cities in India to deliver your sales pitch
  • A senior resource will meet with and make presentations to clients that you have selected, any where in India, and provide a MOM and our impressions of the client meeting.
• Carry out demos of your product at our office or at the client's place
• Discuss and negotiate with the client as per your laid down parameters
• Set up and demonstrate your products at  Trade Fairs, meetings, symposiums, etc.

• Operations/Technical/Clinical:
  • Carry out local support: Based on your requirements and our MOU with you, we can support you with:
    • Implementation of the product/solution.
    • Training of the client/staff/users/clinicians/para medics/ patients
    • Hand Holding
    • Operational Management
    • Troubleshooting. Study technical issues, discuss the same with the users/clinicians and convey the same to you/ suggest changes.
    • Carry out physical site visits to ensure activities as per your process documents/ remote instructions, to resolve issues.
    • Meet with clinicians and para-medics to study and resolve issues
  • Carry out other functionality as required by you/your company.
    • Please tell us how we can support you and we will put in all efforts to try and accommodate your requirements.

For details email contact@hcitconsultant.com

We offer you the freedom to focus on your core areas, by taking care of your mandatory, yet non-core activities .